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Kom og hør forskere fortælle, hvordan man arbejder med at skabe succesfulde servicevirksomheder i udlandet og diskuter det med kolleger. Det foregår på industry track på den international forskerkonference Reser 2015
PROGRAM:
How to get more satisfied customers: Renewing offerings through service innovation
Professor Anders Gustafsson
Center for Service Research
Karlstad University, Sweden
How large facility service providers can create extra value. What small firms can learn from that
Professor Per Anker Jensen
Center for Facilities Management
Technological University of Denmark
How service firms can learn improve their knowledge about customers: Learning together with customers and co-creation of services
Professor Marja Toivonen
VTT Technical Research Centre of Finland
How service firms can maintain and develop their labour force: Retention of low-wage and seasonal employees
Mervi Hasu
Senior Researcher, Finnish Institute of Occupational Health
Thematic workshop discussions relating theory to practice
Led by Danish Technological Institute
Presentation of a new Danish investigation: What makes successful service firms?
Hear about the most important factors for growth and internationalization
Kresten Olesen
RegLab, Denmark
PRAKTISK INFORMATION:
DATO: Torsdag d. 10. september 2015
TID: Kl. 14.00-17.00
STED: Eigtveds Pakhus, Asiatisk Plads 2G,1448 Copenhagen
PRIS: Deltagelse er gratis. Tilmelding senest tirsdag d. 1. september.
Konferencen og industry track foregår på engelsk. Industry track er organiseret af Roskilde Universitet i samarbejde med innovationsnetværket Service Platformen, Teknologisk Institut, Center for facilities management på DTU og RUC-Innovation.
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Program og invitation